Vertical Garden Supplies
Website: https://verticalgarden.co.za
Last Updated: March 2026
1. Introduction
Vertical Garden Supplies (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable laws, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
2. Information We Collect
When you use our website, we may collect:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment providers)
- Company name (if applicable)
2.2 Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products
- Communicate about your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
- Prevent fraud and ensure security
4. Sharing of Information
We may share your information with:
- Payment gateways
- Shipping and courier providers
- IT and hosting service providers
- Legal authorities if required by law
We do not sell or rent your personal information to third parties.
5. Cookies
Our website uses cookies to:
- Improve user experience
- Analyze traffic
- Store shopping cart information
You may disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
7. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent for marketing
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at:
Email: sales@verticalgarden.co.za
8. Retention of Information
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.